Cancel Pro (and what happens to your work)
Maybe the budget changed, or Pro isn't earning its keep this season. Cancelling takes about a minute in Settings, and nothing you've made is deleted. Your plan stops renewing, and you keep Pro until the end of the month or year you've already paid for.
1/6 · Open Settings from the gear at the bottom of the left rail
- 5Press ContinueThe last step says in one sentence what cancelling does: the date your Pro stays on until, that it won't renew, and that everything you built stays. On a monthly plan with nothing filled in, the first press asks once more — press again to go on either way. Back returns to your answers; Keep Pro closes the form.
Good to know
- Only need a break? On monthly or yearly Pro that has been paid at least once, the Need a break? Pause instead box at the top of the cancel form pauses for 2 weeks to 3 months, and Pro comes back on its own.
- Right after a paid plan is cancelled, Billing and one email both offer 20% off your plan for as long as you stay. Keep Pro at 20% off keeps Pro going — nothing is charged until the time you've paid for ends.
- Nothing is deleted. Your chats, Saved Work, Church Brain and your staff's work all stay. When you want Pro back, press Unlock Pro and enter your card again. Pro switches on as soon as it's paid, and your staff reload the page and they're in.
- Changing cards? Don't cancel to do it. Change card on the same Billing tab swaps it without a charge; cancelling just stops your plan renewing.
If it’s not working
Continue is greyed out
On a yearly plan, Continue waits for a reason. Tap any reason, or type a few words in the box — then it's ready.
It says “We couldn't cancel your subscription. Please try again.”
Nothing changed, so you're still subscribed and next month would be charged. Try again in a moment. If it keeps failing, message Support before assuming you're cancelled.
It says my subscription is cancelled but it “couldn't finish updating your church's plan”
The part that matters worked: the subscription is cancelled, and the time you've paid for is kept. Only our record didn't catch up. Reload the page and press Cancel plan again — or Finish cancelling, if that's what the card now says — to finish it.
I wanted a refund instead
Cancelling doesn't refund anything by itself — you keep Pro until the end of the time you paid for. On a yearly plan, the cancel form's Had a problem with AlignedAI? Request a refund instead sends your request to our team. Otherwise, message Support with your church name and roughly when you were charged, and a person will look at it.
Our Aligned Church plan shows as Canceled too
When a church has both, they share one billing account, so cancelling Pro can stop the Aligned Church plan as well. If you only meant to cancel Pro, message Support — there's no undo button for it.
I don't see a Billing tab
Billing only appears for the church's owner. Ask whoever set up your church's account to cancel, or message Support and we'll help.
Next, you might want to
- Pause Pro instead of cancellingTake a break from Pro for 2 weeks to 3 months, keep everything, and let it pick back up on its own.
- Come back to Pro with an offerKeep Pro at 20% off with one tap — right after you cancel, or from the email we send the moment you cancel.
- Get a receipt or ask for a refundWhere Pro receipts go, when your next charge is, and how to ask a person about a charge.
- What's included in the free planWhat counts as a request, how many you get, when they reset, and where to see what's left.