Come back to Pro with an offer
You cancelled Pro and you're already missing it. Right after a paid plan is cancelled we offer 20% off your plan for as long as you stay — on the screen in front of you, and again in the email we send the moment you cancel.
1/5 · Right after you cancel, find Keep Pro at 20% off under your plan
Good to know
- Each offer can be used once per church. The 20%-off offer lasts 30 days, or until a week after your paid time ends if that's later; the free days last until the date in the it's-fixed email.
- On a yearly plan we email once more, a week before your paid year ends, while the 20% off is still yours.
- Yearly plans aren't offered the free days, and neither offer is made after a cancel whose note asked for money back — a person handles refunds instead.
- Unsubscribed from our emails? The offer still shows on the screen right after you cancel; only the email is skipped.
- The 20% off lasts as long as that subscription does. If you cancel again, a later restart is at the regular price.
If it’s not working
It says “This offer has expired.”
The free days ran past their date (7 days after cancelling, or the date in the it's-fixed email). You can still come back any time with Unlock Pro, at the regular price.
It says “This offer has already been used.”
Your church has taken it before, and it's once per church. Unlock Pro restarts Pro the usual way.
It says “We couldn't find a saved card. Please re-subscribe instead.”
There's no card left on file to restart with. Press Unlock Pro and enter a card.
It says “That offer isn't available anymore — but you can restart Pro anytime.”
The 20%-off offer ran past its date, or was already used. Unlock Pro restarts Pro at the regular price.
It says “Your current plan ends today. Please try again tomorrow”
Your paid time ends today, so the offer can't be set up to start on it. Tomorrow the same button restarts Pro at 20% off — the offer is still yours for a week after your plan ends.
It says “Your plan is still canceled.” after I pressed Keep Pro
Nothing changed: the line before it says why. Try again in a minute, or use the button in the email we sent when you cancelled — the offer is still yours.
I cancelled and never saw an offer
It isn't made on a free trial, after a cancel that asked for a refund, to a church that has had it before, or where no card is still saved. Nothing is wrong with your account.
Next, you might want to
- Cancel Pro (and what happens to your work)Cancel your subscription, what you keep, and when it takes effect.
- Pause Pro instead of cancellingTake a break from Pro for 2 weeks to 3 months, keep everything, and let it pick back up on its own.
- Upgrade to ProWhat Pro adds, what it costs, and how to pay monthly or yearly — on the web or from the phone or Mac app.
- Get a receipt or ask for a refundWhere Pro receipts go, when your next charge is, and how to ask a person about a charge.